Your self-service portal might be a thing of the past
Promised to be the cure to most IT service management (ITSM) problems, it was supposed to deliver “better, faster, cheaper” IT service delivery and support to employees and beyond.
However, many IT self-service portals have failed to deliver on this promise. Recent and historical data shows us that issues with employee adoption and the experience that goes along with it have lead to its downfall. Even while organizations are still continuing to invest in their self-service portals, the changing service and support landscape along with the associated technological innovations are making traditional portals a thing of the past.
In this new download you will learn:
Download this new report today and revive your self-service portal.
Offered Free by: Freshworks
See All Resources from: Freshworks
This download should complete shortly. If the resource doesn't automatically download, please, click here.