Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Digital Maturity Index: Omnichannel Customer Service 2022
Request Your Free Research Report Now:

"Digital Maturity Index: Omnichannel Customer Service 2022"

Get your copy of this just-released report from Incisiv and Genesys

As digital becomes the front door to stores, retailers burdened with legacy processes and technology will struggle to sustain competitive advantage.

In response to the seismic digital shift of the past few years, many retailers quickly cobbled together a patchwork of systems to get the job done. While this helped fill immediate needs, it is not a feasible long-term solution for managing retailers’ ecommerce, order management, and customer service processes and systems.

In this analyst report, see how speed, transparency and empathy play into excellent customer service, and why differentiating through service is crucial for business in 2022.


Offered Free by: Genesys
See All Resources from: Genesys

Recommended for Professionals Like You: